To set up Fitbit Ace devices for your kids, create a Fitbit family account and connect the tracker to a phone, tablet, or computer.

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The drivers are supposedly on the device but remained hidden. Fitbit support determined the device was bad (tried it on each USB port I had. At work a Project Manager wanted me to set up the USB ports on his monitor (never had been hooked to pc for this purpose, just as a monitor) He's got an HP Elitebook 8440w with a docking station. The other thing I had to do get the Windows 10 PC to see the Fitbit was to update the Bluetooth driver - right clicked on the Realtek Bluetooth 4.0 Adapter and updated the driver and that solved the problem.

To learn how to set up other Fitbit devices, see How do I set up my Fitbit device?

Choose the instructions below based on whether you already have a Fitbit account. Use the primary phone or tablet your child will use with their tracker.

1. Download and install the Fitbit app on your child's device from one of the following locations:
   • iPhones and iPads—Apple App Store
   • Android phones—Google Play Store
2. With the tracker nearby, open the Fitbit app.
3. Tap Join Fitbit.
4. When prompted find your device in the list and tap it.
5. Tap Continue.
6. Tap Create Account, and follow the on-screen instructions to create your Fitbit account.
7. Tap the link in the email you receive to verify your email address.
8. Return to the Fitbit app, and tap Next.
9. Tap Create Family Account.
10. Follow the on-screen instructions to review the privacy notice.
11. Enter your child's information for their account, and tap Next.
12. On the Choose Mobile Device screen, tap Pair With This Device.
13. Confirm you want to connect the tracker to this device. Kid view appears.
14. Tap Set up at the top.
15. Continue to follow the on-screen instructions to set up your child's tracker.

1. With the tracker nearby, open the Fitbit app, and log in to your account.
2. On the Today tab , tap your profile picture.
3. Tap Create Family Account > Create Family. Note that you may be prompted to verify your email address.
4. Tap + Create Child Account.
5. When prompted, enter your Fitbit password.
6. Follow the on-screen instructions to review the privacy notice.
7. Enter your child's information for their account, and tap Next.
8. On the Choose Mobile Device screen, tap Pair With This Device.
9. Confirm you want to connect the tracker to this device. Kid view appears.
10. Tap Set up at the top.
11. Continue to follow the on-screen instructions to set up your child's tracker.

Connect Ace or Ace 2 to an iPhone, iPad, or Android phone to transfer (or sync) data to the Fitbit app, where you and your child can see their stats in kid view, participate in challenges, and more. To verify that your device is compatible with the Fitbit app, go to fitbit.com/devices.

For the best experience, have your child connect Ace or Ace 2 to their device. If your child doesn’t have one, you can connect their tracker to your device. Note that you can only connect the tracker to 1 device.

Connect Ace and Ace 2 to a Fitbit child account. For more information, see How do I get started with Fitbit kids devices?

Children without a Fitbit device may use MobileTrack in the Fitbit app to track their steps. Note that you must create a child account in the app before setting up MobileTrack.

For more information on MobileTrack, see How do I use Fitbit MobileTrack?

1. On the Today tab , tap your profile picture. Make sure you're in parent view.
2. Tap My Family.
3. Find the option to create a child account.
4. Enter your Fitbit password.
5. Follow the on-screen instructions to review the privacy notice.
6. Continue to follow the on-screen instructions to set up a new child account.

You can connect multiple trackers to your device. For instructions on how to sync multiple trackers, see How do I sync an Ace tracker with my phone or tablet?

Syncing is the process that transfers the data the tracker collects to your child’s account in the Fitbit app. If the tracker is paired to your child’s device, it syncs every time your child opens the Fitbit app.

After your child syncs their tracker, log in to your Fitbit family account on your phone and switch to kid view to check their daily activity.

If you have more than 1 child account connected to the same device, you must sync each tracker individually. For instructions, see How do I sync an Ace tracker with my phone or tablet?

If your child or children don’t have their own device, you can sync their trackers with your device. Note that if you have multiple trackers connected to the same device, you must sync each tracker individually.

To begin, create a Fitbit child account for each child and follow the on-screen instructions to connect the trackers to your device. For instructions, see How do I set up Ace or Ace 2 for my child?

After you connect the trackers, follow the steps below to sync each tracker:

1. With the trackers nearby, log in to your Fitbit account.
2. On the Today tab , tap your profile picture.
3. Tap My Family.
4. Under your child’s name, tap Switch to Kid View.
5. Tap your child's profile picture, and tap their device tile.
6. Scroll down, and find the option to Sync Now.
7. After the tracker syncs, return to the account screen.
8. Scroll down and tap Switch to Parent View and enter your password.
9. Repeat steps 2-7 to sync additional trackers.

To set up an account, you’re prompted to enter information such as your child’s height to help calculate their activity.

If you don’t see the email to verify your Fitbit account, check your spam folder. If you didn’t receive the email, contact Customer Support.

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